Get in touch
Have a question, some feedback, or an idea? We read every message and we'll get back to you, usually within two working days.
We're a small team, so a person reads your message, not a ticketing bot. The more detail you share — your skin type, what you've already tried, a link to the product in question — the more useful our reply will be. We'll always tell you honestly when something falls outside what Tinch can help with.
Email us
support@tinch.appWhat we help with most
Most messages come down to a few things: why a product was recommended, how to adapt a recommendation for sensitive or breakout-prone skin, or whether a particular routine makes sense. Tell us what's going on in your own words — the more specific you are, the better we can place it. If you're asking about a specific product, include the brand, the name and where you saw it; if it's about your routine, a quick note on your skin type and what you currently use helps us answer in one reply instead of three.
Faster than email
If you just want a recommendation, you don't need to write at all — describe your skin on the homepage and Tinch builds a shortlist in seconds. Common questions about how it works and what happens with your data are answered in the FAQ, and the decisions library has ready-made shortlists for popular concerns.
Prefer to browse first? Many common questions are answered in our FAQ